FAQ

1. What are the international taxes, duties, etc. that I have to pay?

Taxes and shipping cost are included in the product price. You pay what you see, there's no hidden costs.


2. Where do you ship to?

It's easy: we only ship our products to Europe and it's for free.
 

3. When will I receive my order?

Shipping is only available in the EU, the usual shipping time is 5-14 days. You will automatically receive a tracking number once your order has been processed.
Despite the global situation, there's no delay in shipping times.
 

4. What do I do if I received a defective order?

Please contact us at info@thesmwl.com and we'll solve the issue.
 

If you have any other questions please contact us at info@thesmwl.com for further support. We'll get back to you as soon as possible and it won't take longer than 1 business day.